BIRDVIEW Technologies: News, Hints, Tips & More
BIRDVIEW'S NEWSBEEK
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More
Leads. Lower Costs. Higher Profits.
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November 2006
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Welcome to the November Issue of NEWSBEEK, our monthly customer newsletter
where you'll find news, tips and information that'll help you make
the most of your investments in BIRDVIEW Products & Services.
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Call
Us Toll Free
1.877.247.3843
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Brokerages Service 6,000,000 Internet Consumers
Is the Worst Over for the Housing Bust?
Election Wrap-Up: Changing of the Guard
2006 Triple Play Realtor Convention Coming Soon
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New
Web Assistant Tools
In our continued efforts to better service you, we are now providing you with access to all the service/trouble tickets created on your account by our customer service personnel from the convenience of your Web Assistant. This information is accessible to you through the self help page on the Service Center menu and contains real time ticket status and activity history. You will also find helpful and convenient answers to frequently asked questions on the self help page.
In addition, we have released two new tools under the Service Center menu, an Email Forward Manager and a Password Reset Manager, to allow you to more easily administer your website without unnecessary delay. If you have any questions regarding the use of these tools, please don't hesitate to contact our customer support department.
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Using The Password Manager
The Password Manager Tool allows you to manually reset the Web Assistant passwords for your agents.
After logging in to your Web Assistant, select the "Password Reset Manager" under the "Service Center" menu. A list of the configured usernames will appear. Simply check the box next the the username(s) you would like to reset the password for, and then press the "Reset Selected Usernames" button at the bottom of the page.
The system will reset the selected username(s) to a random string of characters, which will be displayed on the following page. Once the agent has logged in with this password, they can then use the "Change Your Password" tool, also under the "Service Center" menu, to change their password to something easier to remember.
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Spot
Trends Early With Our Monthly Poll
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Spotting
trends early can mean the difference between making
money and losing money. Use our monthly poll to maximize
the investments you make in technology and in your
business!
Last
month's poll results - take note!
"Do
you consider the look of your web site an extension
of your office?"
90.7%
- Yes
9.3% - No
This
month's poll:
"Given the results of last month's poll, do you feel you invest adequately in your online presence?"
Visit
http://www.birdview.com
to cast your vote! |
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BIRDVIEW
Help & Support Information
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New
to BIRDVIEW? Use these valuable resources to get answers
fast!
a)
Visit our web site at http://www.birdview.com/support
where you'll find answers to frequently asked questions,
announcements, documentation, forms as well as other
helpful information.
b) Refer to the Quick Start Guide that came in your
BIRDVIEW Welcome Kit.
c) The on-line web assistant has built-in on-line
help and tutorials - be sure to use it!
d)
Contact our Service Bureau by emailing us at ServiceBureau@birdview.com
for more on our professional training programs.
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